Support

We're here to help you get the most out of eVital Health.

Contact Us

If you need assistance, have questions, or want to report an issue, please reach out to our support team:

We aim to respond to all inquiries within 24–48 hours.

Frequently Asked Questions

How do I connect Apple Health?

Open eVital Health and go to your profile settings. Tap "Apple Health" and grant the requested permissions. Your health and fitness data will begin syncing automatically.

How do I track my meals?

Navigate to the Nutrition tab and tap the "+" button to log a meal. You can search for foods, scan a barcode, or take a photo of your meal for AI-powered nutritional analysis.

How do I manage notifications?

Go to your profile settings and tap "Notifications" to customize which notifications you receive, including health insights, meal reminders, and activity alerts.

Is my health data secure?

Yes. We use encryption for data in transit and at rest. Your health data is never sold or shared with third parties for advertising. For full details, see our Privacy Policy.

Account Management

How do I update my profile?

Open the app and navigate to your profile. You can update your personal information, health goals, and preferences at any time.

How do I delete my account?

To request account deletion, please contact us at [email protected]with the subject line "Account Deletion Request." We will process your request and permanently delete all associated data in accordance with our Privacy Policy.

Troubleshooting

The app is not syncing my health data

Ensure that eVital Health has permission to access Apple Health data. Go to Settings > Health > Data Access & Devices on your iPhone and verify that eVital Health is enabled. If the issue persists, try restarting the app or your device.

I'm not receiving notifications

Check that notifications are enabled for eVital Health in your device's Settings > Notifications. Also verify your in-app notification preferences are configured as desired.

The app crashes or is unresponsive

Make sure you are running the latest version of eVital Health from the App Store. If the issue continues, try uninstalling and reinstalling the app. Your data is stored securely on our servers and will be restored when you sign back in.